Terms of service

Terms of Service

Effective Date: 01/06/2025

Welcome to Zay Online (https://zayonline.com). By using our website and purchasing our products, you agree to the following Terms of Service. Please read them carefully.

Zaychem Industries LLC maintains the https://zayonline.com Website ("Site").

Payment Gateway Compliance

  • Zaychem Industries LLC maintains the https://zayonline.com Website ("Site").

  • The displayed price and currency at the checkout page will be the same price and currency printed on the Transaction Receipt, and the amount charged to the card will be shown in your card currency.

  • We will not trade with or provide any services to OFAC and sanctioned countries.

  • Customers using the website who are Minor / under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

  • Cardholder must retain a copy of transaction records and https://zayonline.com policies and rules.

  • User is responsible for maintaining the confidentiality of their account.

1. Overview

These Terms of Service (“Terms”) govern your access to and use of the Zay Online website (“Website”) and our services and products. By visiting the Website or placing an order, you agree to be bound by these Terms.

2. Eligibility

To use this Website, you must be at least 18 years of age or accessing the site under the supervision of a parent or legal guardian.

3. Products & Pricing

We strive to ensure all product descriptions, images, and prices are accurate. However, errors may occur.

  • Prices are listed in UAE Dirhams (AED) and include VAT where applicable.

  • Zay Online reserves the right to change pricing or discontinue products without notice.

4. Orders & Payment

  • When you place an order, you will receive an order confirmation email.

  • We reserve the right to refuse or cancel any order for any reason, including fraud, product unavailability, or pricing errors.

  • Payment must be made at the time of order using accepted payment methods.

5. Shipping & Delivery

Please refer to our Shipping Policy for full details on delivery timelines, charges, and conditions.

6. Returns & Exchanges

We offer a 14-day return policy for eligible products. Please refer to our Return & Exchange Policy for full details.

7. Use of Website

You agree not to misuse our website, engage in any unlawful activity, or violate the rights of others.
You may not use our products for any illegal or unauthorized purpose.

8. Intellectual Property

All content on this website—including images, product information, logos, and designs—is the property of Zay Online and protected by intellectual property laws. Reproduction or reuse is prohibited without written consent.

9. User Submissions

If you submit any content (e.g., product reviews), you grant Zay Online the right to use, reproduce, and display such content for promotional or marketing purposes.

10. Privacy

Please refer to our Privacy Policy to understand how we collect, use, and protect your personal data.

11. Limitation of Liability

Zay Online shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

12. Indemnification

You agree to indemnify and hold harmless Zay Online, its affiliates, employees, and agents from any claims or liabilities arising from your breach of these Terms or your violation of any law or the rights of a third party.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Updates will be posted on this page and will take effect immediately upon posting.

14. Governing Law

These Terms are governed by the laws of the United Arab Emirates. All disputes shall be subject to the exclusive jurisdiction of UAE courts.

15. Contact Us

Zay Online
Email: info@zayonline.com
WhatsApp: +971 50 235 3734