Shipping policy

Shipping Policy
Effective Date: 01/06/2025

Thank you for shopping at Zay Online. We are committed to delivering your order quickly, safely, and efficiently. This Shipping Policy outlines the terms and conditions related to the delivery of your purchases from www.zayonline.com.

  1. Delivery Coverage

We currently ship across the United Arab Emirates (UAE). For future updates on international shipping, please stay connected via our newsletter or social media.

  1. Processing Time

  • All orders are processed within 1-2 business days (excluding Fridays and public holidays).

  • Orders placed after 2 PM will be processed the next business day.

  • You will receive a confirmation email with tracking information once your order is dispatched.

  1. Delivery Time & Charges

Standard Delivery (UAE):

  • Delivery Time: 1–3 business days (depending on your location)

  • Delivery Charges: AED 9

  • Free Delivery: For orders above AED 60

  • Minimum order value: AED 25

Same-Day/Next-Day Delivery (UAE):

  • Available in select areas

  • Additional charges may apply

  • For urgent deliveries, please contact us at info@zayonline.com or through Whatsapp on +971 50 235 3734

  1. Delivery Partners

We work with reliable logistics providers to ensure timely and safe delivery. All orders are trackable, and updates will be shared via SMS or email.

  1. Order Issues or Delays

If there’s a delay or issue with your delivery, we’ll inform you promptly. For questions, feel free to reach out to our customer care at info@zayonline.com.

  1. Incorrect Address or Failed Delivery

Please ensure your shipping details are accurate at checkout. In case of a failed delivery due to incorrect or incomplete address, redelivery charges may apply.

  1. Damaged or Missing Items

If your package arrives damaged or items are missing:

  • Notify us within 48 hours of delivery

  • Email us with your order number and images (if applicable)

  • We’ll investigate and arrange for a replacement or refund if necessary

  1. Order Tracking

You’ll receive a tracking number once your order ships. You can track your delivery status directly through our website or via the courier partner's platform.

  1. Contact Us

For any shipping-related queries, reach out to us:

Zay Online
Email: info@zayonline.com
Phone/WhatsApp: +971 50 235 3734

We’re here to ensure your Zay experience is smooth and satisfying.