Privacy policy

Privacy Policy

Effective Date: 01/06/2025

Zay Online (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit https://zayonline.com and engage with our services.

1. Information We Collect

Personal Information

We may collect and store the following data:

  • Full Name

  • Email Address

  • Phone Number

  • Billing & Shipping Addresses

  • Order History

  • Payment Information (processed securely via payment gateway; not stored)

Technical Information

  • IP Address

  • Browser type & version

  • Device type & operating system

  • Usage data (e.g. pages visited, time spent, referring source)

2. How We Use Your Information

Your data is used to:

  • Process and fulfill orders

  • Provide order confirmations, delivery updates, and respond to queries

  • Improve website functionality, user experience, and product offerings

  • Send promotional content (if you've opted in)

  • Detect and prevent fraudulent activity or misuse

3. Sharing Your Information

We do not sell your data. We may share your information with:

  • Trusted third-party service providers (e.g. payment gateways, logistics partners, marketing platforms)

  • Regulatory authorities or law enforcement, if required by law

All service providers are contractually bound to protect your data and use it only for the services they offer.

4. Payment Gateway Compliance

  • All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.

  • Zayonline.com will not pass any debit/credit card details to third parties.

  • Zayonline.com takes appropriate steps to ensure data privacy and security through various hardware and software methodologies. However, Zay Online cannot guarantee the security of any information disclosed online.

5. Data Security

We implement industry-standard encryption and security protocols to safeguard your personal data. Despite our efforts, no method of data transmission or storage is entirely secure.

6. Your Rights

As a user, you have the right to:

  • Access the personal data we hold about you

  • Request corrections or updates

  • Request deletion of your data (subject to legal requirements)

  • Withdraw consent or opt out of marketing emails

To make a request, email us at info@zayonline.com.

7. Cookies & Tracking Technologies

We use cookies to:

  • Enhance your browsing experience

  • Analyze site traffic and trends

  • Deliver personalized advertisements

You can adjust your cookie preferences in your browser settings at any time.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites. Please read their privacy policies before submitting any information.

9. Children’s Privacy

Zay Online does not knowingly collect data from individuals under the age of 13. If we discover that data has been collected from a child, it will be deleted immediately.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. We recommend checking this policy periodically.

11. Contact Us

If you have any questions or concerns about this policy or your data privacy, please reach out:

Zay Online
📧 Email: info@zayonline.com
📞 WhatsApp: +971 50 235 3734